After the pet customization is completed, we will communicate with the customer immediately. Once the customer confirms their satisfaction, it means that the customer cannot request a return or refund after receiving the goods, except for issues arising from product quality.
Returned goods must be in their original condition as received, unworn or unused, with all tags intact, and in their original packaging. You will also need to provide a receipt or proof of purchase.
For refund requests, please contact us: foreverpawmemory@gmail.com
Damage and Problems
Please inspect the goods immediately upon receiving your order. If the goods are defective, damaged, or you received the wrong goods, please contact us immediately so we can assess the problem and resolve it appropriately.
Exceptions/Non-Returnable Items
Customized items (such as special orders or personalized items). If you have any questions or concerns about your specific item, please contact us.
EU 14-Day Cooling-Off Period
Notwithstanding the above, if the goods are shipped within the EU, you have the right to cancel or return your order within 14 days without any reason or proof.
Refund
After receiving your refund request and verifying that it meets the refund criteria, we will notify you within 5 days whether your refund has been approved.
If approved, we will automatically refund you via your original payment method within 10 business days.
Please note that your bank or credit card company may also need some time to process and credit the refund.
If you have not received your refund after 15 business days of your approved return request, please contact us: foreverpawmemory@gmail.com